Faith Auto • Customer Help Center
Got Questions?
We Have Transparent Answers.
Everything you need to know about purchasing brand-new vehicles, verifying Japanese auction sheets, genuine mileage, payment methods, and hassle-free BRTA registration.
Every Japanese reconditioned car at Faith Auto comes with an authentic, non-tampered Japanese auction sheet (sourced from USS, TAA, CAA, etc.). We provide:
- Live Online Auction Verification: You can verify the lot number, grade (Grade 4.0, 4.5, 5.0, or S), and real auction photos on the spot.
- Computerized Scanner Diagnosis: Odometer reading is cross-verified with Japanese auction export certificates.
- Zero Accidental Guarantee: 100% verified non-accidental chassis, original pillars, and intact factory safety systems.
Yes! Alongside Japanese reconditioned cars, we supply zero-kilometer (0 KM) Brand New vehicles directly sourced from authorized international distributors. These vehicles come with untouched factory packaging, original manufacturer documentation, latest model-year specifications, and official warranty support.
Absolutely! If your dream car or specific interior package/color is not currently available in our Kakrail showroom stock, we offer a Bespoke Auction Pre-Order Service:
- We give you direct access to live Japanese auction listings.
- You choose your preferred grade, mileage ceiling, color, and budget.
- We handle the bidding, LC, port shipping, customs clearance, and showroom handover with complete price transparency.
Before any vehicle is put on display or handed over to our buyers, certified automotive technicians perform a thorough 150+ point screening:
- Engine & Transmission: Compression, fluid quality, transmission response, and radiator health.
- Hybrid & Electrical: Hybrid battery pack degradation check, inverter health, and complete OBD2 sensor scan.
- Chassis & Body: Paint thickness gauge test, undercarriage rust inspection, and chassis alignment.
- Safety & Electronics: ABS, airbags, lane assist, collision sensors, and braking responsiveness.
Yes, our dedicated documentation wing handles the entire process. We manage BRTA registration, digital retro-reflective number plates, biometric registration, tax token, and fitness certificates. When you collect your car from Faith Auto, you drive away with 100% legal, genuine, and verified paperwork.
Yes! We offer a convenient Car Exchange / Trade-In Facility. Simply drive your current vehicle to our Kakrail showroom for a transparent physical and mechanical valuation. We will assess the fair market price and adjust that amount directly against your brand-new or high-grade reconditioned car upgrade.
We support multiple payment channels including direct bank transfer, pay orders, and cheques. Additionally, we have tie-ups with leading commercial banks and non-banking financial institutions in Bangladesh (e.g. City Bank, BRAC Bank, IDLC, etc.) to assist eligible buyers with up to 70% - 80% vehicle auto loans at competitive interest rates with swift processing.
Yes, we strongly encourage it! You are cordially invited to visit our showroom located at 35/ Ka Kakrail (Near Islami Bank Hospital), Dhaka. Our consultants will accompany you on a comprehensive test drive, demonstrating transmission smoothness, suspension response, air conditioning performance, and computerized scanner data.
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